Brook Street are delighted to be supporting our County Durham based Public Sector client in there recruitment for Customer Service Officers on a temporary basis.
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales

ROLE OVERVIEW:

The Customer Service Centre sits at the heart of our operations here in the Valuation Office Agency.
As Administrative Officers we play a crucial role supporting our customer’s needs and doing our best to give every customer a positive experience of the VOA. Our work prioritises speaking to customers over the phone. As administrative Officers, you will be the first point of contact for customers, handling inbound calls and providing exceptional service. Your role involves assisting customer with inquiries efficiently and professionally and navigating our systems. It’s a busy role that can be challenging at times but the satisfaction you get from supporting customers makes it really rewarding. There’s also always someone around to help as we work in big, open plan offices so you’re never far away from a colleague or manager who can offer support.

RESPONSIBILITIES:

• Providing excellent customer service via telephone.
• Ensuring that customers provide all necessary information and providing them with clear advice based on their query.
• Providing assistance including explaining procedures or policies, supporting customers to understand our processes and justifying decisions.
• General administration including using our tools and databases to gather and analyse data.
• Meeting performance targets such as call handling time.
  Essentials:
  No holidays / pre booked leave within the duration of this assignment, unless these are special circumstances
  Must be able to start on 16th September
  Must be able to pass a BASIC DBS check and provide full right to work in the UK
  We look forward to receiving your application.
  Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
  As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
  Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
  In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group