CUSTOMER SERVICE ADVISOR

Location: Morley, Leeds | Full Time | Competitive Salary
We are seeking an experienced and motivated Customer Service Advisor to join our busy and fast-paced pallet network transport company. This is a fantastic opportunity for someone with strong skills who thrives in a logistics or transport environment.
About the Role:
As Customer Service Advisor, you will join an existing team of 7 Customer Service Advisors, ensuring the delivery of exceptional service to our customers. Your ability to work under pressure, resolve issues efficiently, and maintain strong communication across departments will be key to your success.
Key Responsibilities:
· Handle customer queries and complaints professionally
· Collaborate with the transport team, warehouse team, and sales to ensure smooth service delivery
· Analyse customer service and report on performance
· Drive continuous improvement in customer satisfaction and internal processes
Requirements:
· Proven experience in a customer service role (transport/logistics sector preferred)
· Excellent communication, organisational, and problem-solving skills
· Ability to work under pressure in a fast-moving environment
· Strong IT skills and experience using CRM systems
· Positive, team-oriented approach with a can-do attitude
Contract Details:
Hours: Full-time, Monday–Friday 09.00-18.00
We’re a growing company with a strong team ethos and commitment to excellent service. You’ll be joining a supportive team and working in a dynamic, no-two-days-the-same environment where your contribution really makes a difference.
We offer:
Full training and ongoing support
A supportive team who love what they do
Career development opportunities in a growing business
25 days holiday plus bank holidays
Medicash Plan providing cashback on your day-to-day health treatments.
Complementary Employee Assist programme providing well-being, and financial help.
Store discounts from weekly shopping to big purchases
Funded annual company event for you and your partner
Opportunity to receive monthly Game Changer awards of £100
Double your annual salary in life insurance
Free food and drink events throughout the year
Long Service Awards
Employee of the Year award worth £1000
Job Types: Full-time, Permanent
Pay: £26,984.10 per year
Work Location: In perso

Please refer the Job description for details