Wattbike is more than a fitness brand—we’re a global performance community. Used by Premier League clubs, NFL teams, national rugby squads, Olympic champions and thousands of everyday athletes around the world, Wattbike is redefining indoor training. With a powerful blend of elite-level technology, innovation, and a passion for progression, we’re on an exciting growth journey—and we want you on the front line of that mission.
We’re now looking for a Customer Service Advisor to be part of our busy, passionate Customer Services team. You’ll be the first point of contact for our amazing customers, providing expert guidance, technical support, and world-class service. From pro athletes to home fitness enthusiasts, our customers all share one goal: to improve. And you’ll be a key part of that journey.

• Deliver outstanding customer support via phone, email, and live chat—offering expert technical and product advice and ensuring all queries are resolved promptly and professionally.
• Learn and understand the technology behind the Wattbike, enabling you to remotely diagnose and resolve technical issues, helping customers get the most from their bike.
• Support new users with setup, onboarding, and training advice to help them hit their fitness goals with confidence.
• Spot opportunities to offer additional products or services that enhance the customer’s experience and performance.
• Coordinate service requests, quality control, and logistics for both home and commercial customers.
• Track KPIs and SLAs, reporting trends and working closely with the team to drive continuous improvement.
• Work hand-in-hand with our B2B Customer Service team to share knowledge and support during busy periods.
• Take part in trade shows, events, and showroom activity where needed.
• Keep customer satisfaction front and centre—actively contributing ideas and solutions that elevate the experience.