Job Title: Customer Service Advisor
Location: Unit 14 Quarry Wood Industrial Estate, Mills Road, Aylesford, ME20 7NA
Salary: £20,696.20
Job Type: Permanent, Term Time
Are you enthusiastic, passionate and looking to join a fast-paced customer service team?
We’re on the lookout for a Customer Service Advisor who will ensure our customers always receive an efficient, professional, and positive experience.
The Customer Service Advisor will work term time only, working 8am to 5pm, 5 days per week (including rota-based weekends), 34 weeks per year.
To be successful in this role you will need to be confident, friendly and have a great telephone manner, as the primary function of this role is communicating with our customers.

ABOUT US

Watts Farms is a third-generation, family-run farming business established in 1952. We grow, pack, and distribute fresh produce to the hospitality industry across Kent, London, and surrounding areas. We have also expanded into home deliveries, offering freshly picked fruit and vegetables from our own farms, alongside a wide range of grocery, dairy, alcohol, and pantry goods. Quality is at the heart of everything we do.

WHAT WE CAN OFFER YOU

• 28 days holiday FTE (including bank holidays)
• Payment reward for friend referrals
• 20% staff discount on our online shop
• Long Service Awards
• Development and training opportunities
• Onsite canteen area with refreshments
  If you’re enthusiastic, customer-focused, and looking for a rewarding role, we’d love to hear from you. Click ‘apply’ today to join our team!
  We are an equal opportunities employer. All applicants will be considered fairly.
  Please note: Employment checks will include a drugs & alcohol test

• Answering incoming calls and responding to queries by phone and email
• Inputting orders into the sales system accurately and efficiently
• Producing credit notes, invoices, and delivery notes
• Updating and maintaining customer account details
• Handling customer queries with professionalism and care