START DATES ARE FROM 1ST SEPTEMBER 2025.

We are looking for a confident, motivated and people focused Customer Service Advisor to join our professional team of Customer Service experts on a permanent part-time basis.
Our customers and community mean everything to us here at Screwfix and our Contact Centre enable our customers and our stores to deliver a world class customer experience!

Key Responsibilities:

• You’ll respond to customer service enquiries through both voice and non-voice contacts into the Customer Service Team.
• Exceeding customer expectations and delivering the best experience possible.
• You’ll take accountability of making key customer service decisions to resolve issues.
• Take ownership, balancing both the customer and business needs.
• Through coaching our customers you’ll help them to understand how best to shop with us, including online and via our new Screwfix app.
• Delivering against Key Performance Indicators.
• Maximising relevant sales opportunities.
• Providing accurate and valuable customer insight to drive continuous improvement for customer and colleague processes.

• You’ll respond to customer service enquiries through both voice and non-voice contacts into the Customer Service Team.
• Exceeding customer expectations and delivering the best experience possible.
• You’ll take accountability of making key customer service decisions to resolve issues.
• Take ownership, balancing both the customer and business needs.
• Through coaching our customers you’ll help them to understand how best to shop with us, including online and via our new Screwfix app.
• Delivering against Key Performance Indicators.
• Maximising relevant sales opportunities.
• Providing accurate and valuable customer insight to drive continuous improvement for customer and colleague processes