Customer Service Advisor (Welsh Speaking) at Eakin Healthcare
Cardiff CF14 5WF, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

12 Nov, 25

Salary

26871.5

Posted On

12 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description

At Eakin Healthcare, we put our patient at the heart of everything we do.
Fifty years ago, it all started with one man’s mission: pharmacist Tom George Eakin. He saw his patients struggling with leaking urostomy pouches and decided enough was enough. He got to work and formulated what would become the game-changing eakin Cohesive® seal.

Fast forward to today, and we’re still keeping it in the family. We’ve grown a lot since then—both organically and through acquisitions. We now have a team of over 700 colleagues across three manufacturing sites and 12 sales and distribution centres. We’re making a difference in three therapeutic areas:

  • Ostomy
  • Respiratory
  • Surgical

We’re proud to export our innovative products to over 60 countries through a network of 40 distributors plus our own offices in Japan, The Netherlands, France, Germany, Belgium, and Luxembourg.

We’re good at what we do – come and join us and benefit from:

  • Blended Working
  • Free on-site car parking
  • Bonus
  • 25 days holiday plus bank holidays (rising to 28)
  • Option to buy holiday days
  • Wellbeing Programme
  • Health Cash Plan
  • Pension
  • Life Assurance
  • Enhanced Maternity/Paternity
  • Cycle to Work Scheme
  • Referral Scheme
  • Long Service Awards
Responsibilities

This role is based in our UK Service part of the business, Respond Healthcare. For stoma and continence patients who need appliances dispensed with ongoing care, support and advice, our award-winning, confidential, stress-free Prescription Dispensing Service is committed to delivering the very best levels of customer care.
Reporting to the Care Centre Manager at our office in Cardiff, this role is to ensure all customers orders are processed accurately and monitored through to delivery, within the relevant timeframe whilst adhering to the required regulations. The majority of our customers are individual patient customers who we supply products to on a prescription basis through our Home Delivery Service, similar to that of a pharmacy.

Loading...