Customer Service Advisor at Weploy

Geelong, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

42.71

Posted On

29 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Empathy, Active Listening, Communication, Math Skills, Call Handling, Teamwork, Resilience, Adaptability

Industry

Software Development

Description

Benefits! Onsite opportunity in Geelong starting 16th Feb 2026 Above award hourly rate of $42.71 + Super Asap starts for experienced call centre specialists (ideally 1 years call centre experience within the last 2 years) Opportunity to gain a permanent role with one of Australia's leading Health Insurance Brands! Your Next Role: Passionate about delivering exceptional customer experiences? Love supporting customers through the good and bad? We've got you covered. 4 month temp contract working full time hours each week Mon-Fri 8.30-5pm onsite in a modern and bright office Inbound contact centre role assisting existing member inquiries related to their Health Insurance policy Multi-channel customer service across phone, email and live-chat Problem solving both straightforward and complex customer queries often in vulnerable situations Applying empathy and active listening in order to provide an exceptional member experience Training Programme: 4-6 week training programme to get you set up in the role Starting off in classroom based training, then eased into phone calls with team leader support. Training will be a blend of classroom learning, then putting learnings into practice, and back to classroom to gradually learn the various aspects of the role Supportive and bubbly team environment What You Need: AU or NZ Citizenship or Permanent Residency Minimum of 1 year recent experience handling complex inbound calls (healthcare industry is a bonus) Confidence in working with numbers and maths Full-time availability across Mon- Fri Happy to work onsite in the Geelong office Can do attitude and resilience Exceptional communication skills both verbally and written Double Vaccination is requirement of this employer What is Weploy? Weploy is an award-winning innovator in placing talented individuals into Customer Service roles. We have placed people in some of the biggest and fastest-growing businesses across Australia. We match top-quality, ready-to-work candidates with major clients across tech, insurance, retail, and many more industries! We’re looking for motivated, enthusiastic, customer-focused individuals with at least 1 year of contact centre experience from the last two years to join the amazing team at GMBHA Insurance based in Geelong. What Next? Apply now and kick start your Weploy journey with one of our dedicated Talent team members!

Responsibilities

The role involves assisting existing member inquiries related to their Health Insurance policy through an inbound contact centre. It requires problem-solving for both straightforward and complex customer queries while applying empathy and active listening.