CUSTOMER SERVICE ADVISOR

Location: Wednesbury Branch
Salary: £23,964 per annum
Contract: Permanent
Hours: 35 hours per week 09.00 14.00 (Customer Facing), 14.00 - 17.00 (Telephony) Monday - Friday / 09.30 - 12.30 Saturdays

WHAT THE ROLE WILL LOOK LIKE:

• To be the face of the West Brom
• To deliver excellent customer service every time
• Identifying and providing solutions to customers’ needs
• Providing solutions to individual customers’ needs
• Cash and cheque handling
• Supporting with customer queries around their mortgages and savings
• Supporting with local community projects

WHAT YOU WILL BRING TO THE ROLE:

• You’ll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.
• Exceptional customer service experience with a genuine interest in customers & their needs.
• Driving enthusiasm within a team.
• You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it’s important to be attentive to detail.

WE’VE BEEN NAMED ONE OF THE SUNDAY TIMES’ BEST PLACES TO WORK AND WE COULDN’T BE PROUDER. IT’S A REFLECTION OF OUR WARM, INCLUSIVE AND SUPPORTIVE CULTURE AND HOW MUCH WE VALUE OUR PEOPLE. BUT WHAT MATTERS MOST IS HOW YOU’LL FEEL WHEN YOU’RE HERE BECAUSE WE DON’T JUST WANT YOU TO FIT IN, WE WANT YOU TO FEEL LIKE YOU TRULY BELONG. SO WHEN YOU JOIN US, YOU’LL FIND A PLACE THAT VALUES YOUR WELLBEING, SUPPORTS YOUR GROWTH AND HELPS YOU BUILD A CAREER THAT WORKS FOR YOU.

We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at careers@westbrom.co.uk.