Customer Service Advisor- West Road 7am-3pm & 3pm-11pm at Laundry-4U LLC

Jersey Village, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

10.0

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Active listening, Communication, Problem solving, Multi-tasking, Time management, Computer skills, Cleaning, Wash and fold service, Bilingual

Industry

Description

Description Laundry-4U is looking for an energetic person to ensure that every customer that comes to our store has a wonderful experience. We are a family-owned business that is aiming to improve the experience of doing laundry for all of our customers. Our Advisor will be responsible for greeting customers, assisting customers when issues arise, performing wash and fold service for customers, and performing cleaning duties throughout the day. Laundry-4U is open and ready to serve customers! Requirements Responsibilities: Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Proven customer service experience Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of character Excellent communication and presentation skills Strong proven technology skills Ability to multi-task, prioritize, and manage time effectively, bilingual is a plus Maintain store clean by following appropriate cleaning procedures Perform wash,dry,fold services Other duties as assigned Language: English Spanish (plus) Education: High school diploma or equivalent Shift times: 8hr shift 7:00am-3:00pm 3:00pm-11:00pm Requirements Retail/Customer Service: 8 months Basic computer skills Long periods of standing, kneeling, bending, pulling, or frequently carrying objects up to 50lbs throughout an 8-hour shift Communication skills Weekend availability (Saturday and Sunday) Must be 18 or older Must have reliable transportation. Must be able to work independently. Other Commission Available Performance review after introduction period is met (90 days) Annual performance review Benefits Paid time off for part-time and full-time employees $20 weekly stipend to wash in store Location: 11414 West Rd, Houston TX 77065

Responsibilities

The advisor is responsible for greeting customers, addressing their needs, and resolving any issues that arise. Additionally, they must perform wash, dry, and fold services while maintaining store cleanliness.