Window Warehouse are a successful PVC and Aluminium window and door manufacturer based in Farlington, Portsmouth. We are looking for an experienced Customer Service Advisor to join our team.
This is an exciting opportunity for someone looking to progress within a local company.
The right candidate will be given full training to undertake the Customer Service role.

This role will include:

• Resolving complaints on the phone, in person or online, with accuracy and efficiency.
• Booking service calls and liaising with service engineers.
• Maintaining records of complaints.
• Coordinating with suppliers to arrange replacement goods.
• Effectively communicating with customers on delivery/collection dates for replacement parts.

To be considered for the role it would be beneficial that you are able to demonstrate the following skills.

• Effective at problem solving.
• Good administration skills.
• Good communication skills, both written and verbal.
• IT literate (MS Office, internet, email systems)
• Organised and able to prioritise workload.

This role will suit someone with a keen attitude who is willing to learn.
Working hours of 8:00 to 4:30 Monday to Friday.
Salary is dependent on experience.
Job Types: Full-time, Permanent
Pay: From £25,396.80 per year

Benefits:

• Health & wellbeing programme
• On-site parking

Work Location: In perso

This role will include:

• Resolving complaints on the phone, in person or online, with accuracy and efficiency.
• Booking service calls and liaising with service engineers.
• Maintaining records of complaints.
• Coordinating with suppliers to arrange replacement goods.
• Effectively communicating with customers on delivery/collection dates for replacement parts

To be considered for the role it would be beneficial that you are able to demonstrate the following skills.

• Effective at problem solving.
• Good administration skills.
• Good communication skills, both written and verbal.
• IT literate (MS Office, internet, email systems)
• Organised and able to prioritise workload