Customer Service Advisor
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business during the next 6-months. In this role you will be responding to all types of consumers led correspondence so an ability to converse professionally both via verbal and written means is a must.

Main Duties

• Be the first point of contact for all inbound Customer Support Enquires into the contact centre
• Triage customer enquiries, creating a ticket or case reference and assigning to the appropriate department or colleague either via email, telephone or written communication to ensure efficient and low effort customer service
• Monitor open tickets and cases and bring to full resolution once query owner has provided solution, escalating where necessary to ensure proactive service is always maintained.
• Provide timely updates to customers and end users to maintain a positive customer journey.

Skills and Knowledge

• Positive can-do attitude and always looking for ways to improve
• Able to take ownership of tasks
• Customer focused and driven to exceed excellence
• Team player who encourages positive communication and respect
• Experience working in Customer Service within a Contact Centre
• Proficient in the use of various software applications
• Be able to communicate effectively via multiple channels including over the telephone, email, chat or online ticket.
• Handling large volumes of queries (up to 100 per day during peak times)

Additional Information

• Working Hours: Monday to Thursday – 08.30 – 17.00 and Friday – 08.30 – 16.00 - 37.75 hours
• Salary: £12.80 per hour
• 6-month temporary contract
• Hybrid working once training is complete
• On site parking

• Be the first point of contact for all inbound Customer Support Enquires into the contact centre
• Triage customer enquiries, creating a ticket or case reference and assigning to the appropriate department or colleague either via email, telephone or written communication to ensure efficient and low effort customer service
• Monitor open tickets and cases and bring to full resolution once query owner has provided solution, escalating where necessary to ensure proactive service is always maintained.
• Provide timely updates to customers and end users to maintain a positive customer journey