Customer Service Advisor - Yard at STARK GROUP
Darlington, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

29 Nov, 25

Salary

0.0

Posted On

29 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Marketing/Advertising/Sales

Description

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We’re not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

HOURS – 7:45AM- 5PM MONDAY TO FRIDAY, EVERY SECOND SATURDAY 8AM TO 12NOON

Jewson, Lingfield Way, Yarm Road Industrial Estate, County Durham, DL1 4PZ

What You’ll Be Doing

  • Acknowledge every customer, ascertain their needs and wow them with quick and efficient service
  • Ask open questions to build strong relationships and understand our customers current and future requirements so we can support all their needs
  • Maintain excellent standards across the counter, shop floor and yard.
  • Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles
  • Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls
  • Provide advice on products and services with particular attention to cross-selling packages and services such as Build Aviator and Tool Hire
  • Understand our approach to pricing and be able to communicate credible prices
  • Support business initiatives to increase sales, margin & service as required
  • Continually develop your knowledge of core and specialist product lines to meet customer needs

What We’re Looking For
Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts
Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics
Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
Pride - You take pride in your work and are dedicated to producing top-notch results.

What’s in it for you?

  • Competitive Basic Salary
  • Retirement Savings Plan (Pension) – with Legal & General
  • Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
  • WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
  • Aviva Digicare + Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
  • Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
  • Employee Discount
  • Refer a Friend scheme
  • Wellbeing Centre via WorkPerks
  • New Reward and Recognition programme
  • 34 days holiday per year

At Jewson, we’re proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We’re a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

How To Apply:

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Responsibilities
  • Acknowledge every customer, ascertain their needs and wow them with quick and efficient service
  • Ask open questions to build strong relationships and understand our customers current and future requirements so we can support all their needs
  • Maintain excellent standards across the counter, shop floor and yard.
  • Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles
  • Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls
  • Provide advice on products and services with particular attention to cross-selling packages and services such as Build Aviator and Tool Hire
  • Understand our approach to pricing and be able to communicate credible prices
  • Support business initiatives to increase sales, margin & service as required
  • Continually develop your knowledge of core and specialist product lines to meet customer need
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