IPRS HEALTH ARE AN AWARD-WINNING PROVIDER OF PHYSIOTHERAPY & MENTAL HEALTH SERVICES, PUTTING PATIENTS AT THE HEART OF EVERYTHING WE DO, ENSURING A SMOOTH AND SUCCESSFUL JOURNEY TO RECOVERY. WE WORK FOR A DIVERSE RANGE OF CLIENTS, INCLUDING THE NHS WITH OUR SERVICES HAVING A HUGE IMPACT INTO IMPROVING THE LIVES OF THOUSANDS OF PEOPLE EVERY YEAR.

At IPRS Health, we’re proud to be one of the UK’s leading providers of physiotherapy and mental health services. We put people first—our patients, our clients, and our team. With a strong reputation for excellence and a commitment to compassionate care, our services make a meaningful difference in the lives of thousands every year.
Having been recognised as Best Employer in the Health Industry and recently achieving Platinum Employer status at the 2023, Best Employer East Awards, we believe in creating an environment where employees feel supported, valued, and inspired to grow.

POSITION:

We’re looking for enthusiastic Customer Service Advisors to join our dynamic and friendly Customer Service team. This is an hybrid working role in our newly built Claydon premises, where you’ll be the first point of contact for patients and clients—playing a vital role in their recovery journey.
You’ll handle a mix of inbound and outbound calls, along with general administrative tasks.
We’re looking for enthusiastic Customer Service Advisors to join our dynamic and friendly Customer Service team. This is an hybrid working role in our newly built Claydon premises, where you’ll be the first point of contact for patients and clients—playing a vital role in their recovery journey.
You’ll handle a mix of inbound and outbound calls, along with general administrative tasks.

POSITION

We’re looking for enthusiastic Customer Service Advisors to join our dynamic and friendly Customer Service team. This is an hybrid working role in our newly built Claydon premises, where you’ll be the first point of contact for patients and clients—playing a vital role in their recovery journey.
You’ll handle a mix of inbound and outbound calls, along with general administrative tasks.
We’re looking for enthusiastic Customer Service Advisors to join our dynamic and friendly Customer Service team. This is an hybrid working role in our newly built Claydon premises, where you’ll be the first point of contact for patients and clients—playing a vital role in their recovery journey.
You’ll handle a mix of inbound and outbound calls, along with general administrative tasks.

REQUIREMENTS

Qualifications (any of the following):

• GNVQ/NVQ Level 2 or equivalent
• 4 GCSEs (A–C), including English and Maths
• Or, minimum of 2 years’ customer service experience (or Contact Centre Professional certification)

Experience:

• Customer service or contact centre experience
• Comfort in engaging with medical professionals and patients
• Competent using Microsoft Office and database systems

Skills:

• Strong verbal and written communication
• High attention to detail and accurate data entry
• Excellent time management and prioritisation skills
• Ability to work independently and as part of a supportive team

Please refer the Job description for details