Full job description

CUSTOMER SERVICE ADVISOR

Salary: £13.45 per hour + holiday pay (plus bonus)

Location: Altrincham - Hybrid (3 days office / 2 days WFH)

Contract: Ongoing temporary

Hours: Mon-Thurs 08:45-17:15, Fri 08:45-16:30

An excellent opportunity has arisen for a Customer Service Advisor to join a busy customer support team in Altrincham on an ongoing temporary basis. This is a varied customer service role where you'll be responsible for managing customer queries and complaints primarily via email and a ticketing system, taking ownership of each case through to resolution.

What you'll be doing

Managing customer queries and complaints via email and a ticketing system
Taking ownership of cases from initial query through to resolution
Investigating issues and providing clear, professional responses to customers
Liaising with internal stakeholders to resolve more complex queries
Working with teams such as IT to investigate system or technical issues affecting customers
Keeping customers updated throughout the resolution process
Accurately recording case details and updates on internal systems
Managing a busy workload while ensuring queries are responded to within agreed timescales
Identifying recurring issues and escalating where appropriate

What we're looking for

Previous experience within customer service, customer support or complaints
Strong written communication skills and confidence handling customer queries via email
Experience using a ticketing or case management system would be beneficial
Confident liaising with different teams and stakeholders to resolve issues
Strong problem-solving skills with the ability to take ownership of queries
Organised and comfortable managing multiple cases at once
A professional and customer-focused approach

If you're interested, then please apply below.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Responsibilities