Salary: We’re focused on finding the right person, so salary will be based on experience. Please apply and let us know your expectations – we’re open to a conversation that works for both sides.
Job Description: We are looking for a dedicated Customer Service & After-Sales Administrator to join our fast-paced, friendly team. In this role, you will be a key point of contact for customers, handling a wide range of queries related to products, orders, deliveries, and after-sales support.
This is a hands-on, varied position that involves managing all aspects of the after-sales process. You’ll be supporting a large, seasonal online business, so adaptability and attention to detail are essential. Day-to-day tasks can include anything from processing online orders and handling customer returns, to managing warranty claims, chasing courier updates, and assisting the sales team with administrative support.
Our ideal candidate is proactive, organised, and thrives in a team environment. You should bring a solid understanding of customer service best practices, along with a positive attitude and strong problem-solving skills. If you enjoy variety in your role and take pride in delivering excellent service, we’d love to hear from you.

Key Responsibilities:

• Be the first point of contact for customer enquiries via phone, email, and in person.
• Support all after-sales activities, including returns, warranty claims, courier tracking, and follow-ups.
• Process customer orders from enquiry to delivery with accuracy and care.
• Build and maintain strong customer and business relationships.
• Prepare and manage customer quotations, including follow-ups.
• Coordinate and chase deliveries to ensure timely fulfilment.
• Keep customer records accurate and up to date.
• Assist during busy seasonal periods with a proactive, team-oriented approach.
• Provide admin support to the sales team as needed.
• Handle occasional purchasing and general office tasks.

Requirements:

• Proven experience in customer service and after-sales support is essential.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport quickly.
• Strong knowledge of customer service best practices and a genuine commitment to delivering exceptional support.
• Confident using computers, with proficiency in MS Office, order processing systems, and CRM tools.
• Highly organised with strong attention to detail, particularly important during busy seasonal periods.
• Proactive and self-motivated, able to manage time effectively and handle multiple tasks independently.
• A true team player who thrives in a collaborative environment and contributes positively to workplace culture.
• Confident, solutions-focused attitude with the initiative to take ownership of tasks and see them through.
• Comfortable working independently in a fast-paced department, this role requires someone experienced, dependable, and capable of managing their workload without constant guidance.

What we offer:

• A supportive, knowledgeable, and genuinely fun team environment
• Opportunities for skill development and career growth
• Free on-site parking
• A fast-paced, vibrant workplace where your contributions truly matter
• Weekly pay structure
• Company pension scheme
• Sick pay (5 days per year)
• 28 days holiday including bank holidays, plus: Paid day off on your birthday

Summer hours (8 months) 42.5 hour weeks:
Monday to Friday: 8:30am - 5:30pm, Saturdays: 8:30am - 5pm.
Winter hours (4 months) 40 hour weeks:
Monday to Friday: 8:30am-5pm, Saturdays: 9am-4pm.
Contribution to the Saturday Rota required
Job Types: Full-time, Permanent
Pay: From £14.00 per hour
Expected hours: 42.50 per week

Benefits:

• Company pension
• On-site parking
• Sick pay

Application question(s):

• Do you have a minimum of 1 year in Customer Service(including complaints/warranty issues)?

Work Location: In person
Reference ID: Customer Service Rol

• Be the first point of contact for customer enquiries via phone, email, and in person.
• Support all after-sales activities, including returns, warranty claims, courier tracking, and follow-ups.
• Process customer orders from enquiry to delivery with accuracy and care.
• Build and maintain strong customer and business relationships.
• Prepare and manage customer quotations, including follow-ups.
• Coordinate and chase deliveries to ensure timely fulfilment.
• Keep customer records accurate and up to date.
• Assist during busy seasonal periods with a proactive, team-oriented approach.
• Provide admin support to the sales team as needed.
• Handle occasional purchasing and general office tasks