Position Description :
SERCO is offering a starting hourly rate of $20.43!
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada.
You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Customer Service Agents are based out of one of our 56 DriveTest Centre locations. Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!
Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process. Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services. Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.

EDUCATION /CERTIFICATIONS:

• GED or high school diploma as a minimum
• Must hold a valid Ontario Class G driver’s licence.

KNOWLEDGE AND EXPERENCE:

• Two (2) years’ experience with demonstrated excellent customer service.

SUMMARY/PURPOSE:

• Provides information and assistance related to Driver Examination services.
• Assesses applicants’ identity documents for validity.

KEY RESPONSIBILITIES:

• Provides excellent customer service during the delivery all Driver Examination Services.
• Providing information and assistance to applicants for all classes of licences.
• Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
• Adheres to all Ministry and operational confidentiality requirements.
• Set up headsets for class M road tests, i.e., replace ear plugs, test radio volumes and ensure the radios are secure on applicant, if applicable.
• Ensuring vehicle maintenance prior to examination, if applicable.
• To safely drive the observation car while the Driver Examiner administers a class M road test with the applicant
• Other related duties relevant to this position as may be required.