Position: Customer Service Agent

Responsibilities: Customer Service:

Daily Input of customer transactions (Receipts / Orders/ )

Provides operational reports upon request.

Caters to special order requests from customers.

Prepares relevant documentation for transactions.

Prepares billing breakdown and raises invoices in CFIT monthly.

Supports team with backing up on other accounts when needed.

Communicates with customers on daily operations.

Escalates and aid in resolving operational issues.

Maintains an organized and accurate system inventory for customers.

Produces monthly KPI reports to be shared with customers.

• Follows up with customers for invoice approvals.