Customer Service Agent at Acquire Intelligence

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, English Communication, Listening Skills, Organizational Skills, Analytical Skills, Multi-tasking, Minimal Supervision, Learning New Workflows

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! We are an award-winning outsourcer providing contact centre and back-office services with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price. You are a Customer Service Representative, a champion in your field. As part of the team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following: · Answering calls, chats, and emails from customer · Initiate an outbound call to customers to check the order receipt, item condition, and position language to add value to the service by providing additional information and determine the need to upsell and gauge customer satisfaction. · Adapt to additional tasks assigned by the client and execute processes efficiently to deliver best in class customer service. · Provide troubleshooting tips and assistance on their online processing/orders · Provide assistance on warranty and delivery issues · Escalate customer complaints to management team · Assigning tickets to the correct folder/staff · Closing tickets Processing/Reconciliation of invoice · Online Order Update Contact retailers/resellers for stock availability · Listing comparison with competitors · Process and adjust to tasks as directed by the need of the campaign In a nutshell, you have won the day when you make customers happy with your best and excellent service! Consistent to our goal as an organization, at Acquire BPO, we are looking for individuals who are passionate in winning; those who enjoy achieving goals with the determination to go beyond hurdles. As a Customer Service Representative, you can perform well if you have: · Excellent in customer service. · With excellent English communication, listening, organizational and analytical skills. · With at least 2 years of customer service experience in the BPO industry. · With a knack for multi-tasking. · Able to work under minimal supervision. · Adept in learning new workflows and tasks. · Amenable in shifting schedule We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Collaboration: Brilliant jerks can be brilliant elsewhere. Impact: Do, get it done, create impact. Passion: Be positive, bring passion and energy. Transparency: A transparent team can help each with other. As an employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

The Customer Service Agent is responsible for answering calls, chats, and emails from customers, providing assistance with orders, and troubleshooting issues. They also escalate complaints, assign tickets, and ensure customer satisfaction through excellent service.