COMPANY OVERVIEW

Hyper Microsystems, established in 1996, is a leading distributor of new, refurbished, OEM, and used IT equipment. We specialize in reverse logistics and liquidation business, consistently expanding our reach through the dedication of our talented team.

SUMMARY

We are seeking a Customer Service Representative/ Administrative assistant to join our dynamic team at Hyper Microsystems. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance to enhance their experience with our products and services.

REQUIREMENTS

• 1 year of transportation experience (Preferred)
• 1 year of administrative support experience
• 2 years of sales or customer service experience (Preferred)
• Computer skills
• Mathematical and analytical skills required.
• Customer service experience
• Microsoft Excel skills
• Prior Experience with ERP systems, Everest (considered a plus)
• Ability to work in a faced paced environment.
  If you are passionate about providing outstanding customer service and want to be part of a growing company, we invite you to apply today and help us continue our success at Hyper Microsystems!
  Job Type: Full-time
  Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In perso

• Coordinate shipments to customers, ensuring on-time delivery via cost effective methods
• Negotiate pricing with freight carriers; sourcing new carriers as needed
• Provide price quotes to customers on shipping charges
• Create export documentation as needed
• Assist customer service online sales
• Issue refunds, answering inquiries, etc.
• Reception area responsibilities
• Serve visitors by greeting, welcoming, and directing them appropriately
• Data Entry
• Maintain security by following procedures, monitoring logbook and issuing visitor badges
• Answering voicemails and phone calls
• Answering any customer inquiry that comes in via email or sales portal
• Processing claims for damaged items and follow up with carrier
• Handling bad feedback
• Purchasing Office Supplies
• Creating returns for sales portal
• Other duties as assigned