Customer Service Agent - Airline Campaign at WNS Global Services

Milnerton, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Issue Resolution, Communication Skills, Computer Literate, Attention To Detail, Patience, Empathy, Positive Attitude, Adaptability, Working Under Pressure, Multitasking, Organization

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description Key Responsibility Areas:• The CSA process phone transactions in Airline contact centers. • To provide customer service through issue resolution, request process and provide excellent customer service to general and premium customers. • Meet and Exceed client proposed metrics and promote core values of WNS and in all aspects of work. Previous travel experince would be an advantage Must be prepared to work Graveyard shits including weekends and public holidays Qualifications • Matric/Grade 12 qualification Experience, Knowledge, Skills and Attributes Required:• 1 year call center experience • Computer literate• Strong verbal and written English communication skills Behavioural Traits Required: • Attention to detail • Patience• Empathy • Positive attitude • Adaptable • Ability to work under pressure and multi task • Ability to work in a structured environment • Organised Additional Information Monday to Sunday - 24/7 Shifts

Responsibilities

The Customer Service Agent will process phone transactions within Airline contact centers, focusing on providing excellent customer service to general and premium customers through issue resolution and request processing. Agents must meet and exceed client-proposed metrics while promoting the core values of WNS.