- Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations

- Making and changing flight reservations in the computerized reservation system

- Checking in passengers and their baggage

- Calculate and charge any additional fees if applicable

- Issuing boarding passes, itineraries, and seating assignments as necessary

- Assist pre-boarding passengers to ensure secure movement to and from the aircraft

Operational planning and safe implementation of all responsible areas of operation

- Customer/Employee relationship development

- Collaborate with divisional departmental leaders and peers

- Focus on leading and developing the skills of front-line employees with the goal of delivery consistent and excellent customer service and delivering a quality product in accordance with Wasaya’s Vision and Mission Statements

- Improve operational performance, financial controls and safety