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Customer Service Agent at Alphabe Insight Inc

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

27.0

Posted On

07 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Verbal Communication, Written Communication, Problem-Solving, Decision-Making, CRM Systems, Microsoft Office, Conflict Resolution, Order Processing

Industry

Public Relations and Communications Services

Description

Company Description At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. Job Description Job Description: We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, providing exceptional service and support to ensure complete satisfaction. You will handle inquiries, resolve issues efficiently, and maintain positive relationships with customers to foster loyalty and trust. The ideal candidate possesses excellent communication skills, a friendly and approachable demeanor, and a strong commitment to delivering outstanding customer experiences. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat platforms Resolve customer issues and complaints with empathy and efficiency Maintain accurate records of customer interactions and transactions Provide detailed information about products, services, and policies Collaborate with internal departments to address and resolve customer concerns Process orders, returns, and exchanges according to company guidelines Qualifications Requirements Proven experience in a customer service or related role Excellent verbal and written communication skills Strong problem-solving and decision-making abilities Ability to remain calm and patient under pressure Proficient in using customer service software, CRM systems, and Microsoft Office Flexible schedule with the ability to work evenings, weekends, or holidays if needed Additional Information Competitive salary package Opportunities for professional growth and career advancement Collaborative and supportive work environment Skill development and ongoing learning opportunities Exposure to diverse projects and industry experience Compensation: USD 17 - USD 27 - hourly

Responsibilities

The agent serves as the primary contact for customers, handling inquiries and resolving issues via phone, email, and chat. They are responsible for maintaining accurate records and processing orders, returns, and exchanges.