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Customer Service Agent at Alphabe Insight Inc

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

25.5

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Problem-solving, Conflict resolution, Multitasking, Time management, Computer proficiency, Data entry, Customer satisfaction, Empathy

Industry

Public Relations and Communications Services

Description

Company Description At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. Job Description Description We are seeking a highly motivated and dedicated Customer Service Agent to join our dynamic team. As a Customer Service Agent, you will be the first point of contact for our valued customers, playing a crucial role in delivering outstanding service and ensuring customer satisfaction. You will handle inquiries, resolve complaints, and provide accurate information about our products and services. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Resolve customer complaints and issues with patience and empathy, ensuring customer satisfaction. Provide accurate information about products, services, policies, and procedures. Maintain detailed and accurate records of customer interactions and transactions. Collaborate with other departments to address and resolve complex customer concerns. Follow up on customer interactions to ensure issues are fully resolved. Qualifications Requirements High school diploma or equivalent; additional education is a plus. Proven experience in customer service or a related field. Excellent verbal and written communication skills. Strong problem-solving abilities and ability to handle difficult situations calmly. Proficiency with computers and familiar with customer service software and tools. Ability to multitask, prioritize, and manage time effectively in a fast-paced environmen Additional Information Benefits Competitive hourly pay based on experience. Opportunities for career growth and advancement. Hands-on experience in office administration and operations. Supportive and team-oriented work environment. Compensation: USD 16 - USD 25.50 - hourly

Responsibilities

The Customer Service Agent will serve as the primary point of contact for customers, handling inquiries and resolving complaints via phone, email, and chat. They are also responsible for maintaining accurate interaction records and collaborating with other departments to address complex issues.