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Customer Service Agent at Alphabe Insight Inc
Charlotte, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

48000.0

Posted On

29 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication, Interpersonal Skills, Detail-Oriented, Organizational Skills, Problem-Solving, Professionalism, Customer Service, Empathy

Industry

Public Relations and Communications Services

Description
Company Description At Skillbridge Academy, we are committed to empowering individuals through innovative educational solutions. Our mission is to bridge the gap between potential and opportunity, helping learners unlock new skills and achieve career success. We foster a collaborative and growth-focused environment where talent thrives, ideas are valued, and every contribution makes an impact. Job Description We are seeking a motivated Customer Service Agent to join our Charlotte team. In this role, you will be the first point of contact for our clients, ensuring an exceptional service experience and providing guidance on our programs and offerings. This is a key position in maintaining the high standards and reputation of Skillbridge Academy. Responsibilities Handle incoming client inquiries via phone and email with professionalism and efficiency Provide clear and accurate information about our programs and services Resolve client issues promptly while maintaining a positive experience Maintain detailed records of client interactions and transactions Collaborate with internal teams to ensure consistent service delivery Identify opportunities to improve processes and enhance customer satisfaction Qualifications Strong communication and interpersonal skills Ability to remain professional and empathetic in all interactions Detail-oriented with excellent organizational skills Problem-solving mindset and ability to think on your feet Comfortable working in a fast-paced, dynamic environment High level of professionalism and commitment to delivering outstanding service Additional Information Competitive salary: $44,000 – $48,000 per year Opportunities for career growth and professional development Comprehensive benefits package Supportive and collaborative team environment Skills development and ongoing training
Responsibilities
The Customer Service Agent will handle incoming client inquiries via phone and email, ensuring an exceptional service experience. They will also resolve client issues promptly and maintain detailed records of client interactions.