Customer Service Agent at Alphabe Insight Inc

Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

52000.0

Posted On

14 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Multitasking, Organization, Problem-Solving, Attention to Detail, Teamwork, Computer Skills

Industry

Public Relations and Communications Services

Description

Company Description About Us Lumina Agency Inc is a forward-thinking consulting and strategy firm dedicated to helping organizations grow with clarity, innovation, and precision. We provide tailored business solutions that empower our clients to reach new levels of performance, efficiency, and market influence. Our team thrives on professionalism, strategic insight, and a commitment to excellence. Join us and be part of a company where your ideas and ambition genuinely matter. Job Description Job Description We are seeking an attentive, detail-oriented Customer Service Agent to join our team in Rochester, NY. This role is ideal for individuals who are passionate about helping others, solving problems with professionalism, and providing exceptional service. The successful candidate will play a key role in supporting clients, addressing inquiries, and representing Lumina Agency Inc with a confident and polished approach. Responsibilities Provide clear, professional assistance to clients through phone and email communication. Handle inquiries, resolve concerns, and ensure each client receives prompt and accurate information. Maintain organized records of client interactions and follow-up actions. Collaborate with internal teams to support service delivery and customer satisfaction. Uphold company standards and contribute to a positive, reliable service environment. Identify opportunities to improve processes and enhance the client experience. Qualifications Qualifications Strong communication and interpersonal skills. Ability to multitask, prioritize, and stay organized in a fast-paced setting. Problem-solving abilities with a proactive, professional mindset. Attention to detail and commitment to high-quality service. Ability to work independently and as part of a team. Basic computer and documentation skills. Additional Information Benefits Competitive salary of $47,000 – $52,000 annually. Growth opportunities and professional development within the company. Supportive, team-oriented work environment. Comprehensive training for long-term success. Stable work schedule and a professional organizational culture. Opportunities to refine communication, leadership, and client-management skills.

Responsibilities

The Customer Service Agent will provide clear and professional assistance to clients through phone and email communication, handling inquiries and resolving concerns. They will maintain organized records of client interactions and collaborate with internal teams to support service delivery.