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Customer Service Agent at Alphabe Insight Inc

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

61000.0

Posted On

28 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Attention to Detail, Multi-Tasking, CRM Systems

Industry

Public Relations and Communications Services

Description

Company Description About Us At Shine Social Brand, we believe in building strong, lasting relationships between businesses and their customers. Based in Houston, TX, we provide innovative solutions and exceptional support that help brands thrive in a competitive market. Our team is dedicated to excellence, professionalism, and growth — values that reflect in everything we do. Job Description Job Description We are seeking a motivated Customer Service Agent to join our growing team. This role is ideal for a detail-oriented and service-driven professional who excels at delivering outstanding customer experiences. You will serve as the first point of contact, providing assistance, resolving inquiries, and ensuring client satisfaction. Responsibilities Respond promptly and professionally to customer inquiries via phone and email Provide accurate information about products, services, and processes Resolve issues efficiently while maintaining a high level of customer satisfaction Document customer interactions and follow up to ensure successful outcomes Collaborate with internal teams to escalate and resolve complex concerns Maintain a professional and positive attitude in all customer interactions Qualifications Qualifications High school diploma or equivalent; bachelor’s degree preferred Proven experience in customer service or client support Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to manage multiple tasks in a fast-paced environment Proficiency in basic computer applications and CRM systems Additional Information Benefits Competitive annual salary ($55,000 – $61,000) Professional growth and career advancement opportunities Supportive and collaborative work environment Full-time, permanent position with stability Skills development and training programs

Responsibilities

Respond promptly to customer inquiries and provide assistance. Resolve issues efficiently while ensuring client satisfaction.