Customer Service Agent (Automotive), Danish (Dansk) and English at Bosch Group

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

22469.53

Posted On

25 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Problem Solving, Communication, Teamwork, Tech Savvy, Analytical Skills, Empathy, Positive Attitude, Willingness to Learn

Industry

Software Development

Description

Company Description We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world. We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas. As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center. Job Description Are you driven by a passion for technology and the thrill of the automotive world? If you find excitement in tech, engines, motors, and the innovation behind them, we invite you to explore a rewarding opportunity with Bosch Service Solutions. Join us in a dynamic customer service role where your enthusiasm for vehicles will shine as you assist customers who share your interests. You don’t need extensive experience—what matters most is your eagerness to learn and your commitment to providing exceptional support to our valued clients. With comprehensive training provided, you’ll gain the knowledge and skills necessary to thrive in this fast-paced environment while representing a leading global motor company. You will provide assistance with questions on the product portfolio, import/export procedures, first-level technical support, complaints, and support with the use of the IoT technologies these vehicles are equipped with, including apps. In this role, you will utilize your language skills in Danish and English, to provide outstanding customer service and support. Some of your functions will be: (not limited to) - Manage incoming contacts (mainly phone calls) such as phone calls, emails, and letters from customers: This involves promptly and professionally handling all incoming communication from customers, ensuring that their inquiries and concerns are addressed in a timely manner. This is done in Danish (DK) and English (UK) languages, working for both markets (DK+UK). - Provide information about products, resolve client queries, and explain company policies: As a customer service representative, you will be responsible for providing accurate and detailed information about the company's products, addressing any questions or concerns that customers may have, and explaining company policies in a clear and helpful manner. - Serve as a brand ambassador and provide outstanding service to clients: As a customer service representative, you will be the face of the company, representing its values and commitment to exceptional service. You will strive to provide an outstanding customer experience, building rapport with clients and ensuring that their needs are met with professionalism and care. - Provide technical support for digital services and Apps. You bring the passion, and we'll give you the training. This role includes a company-paid training in English of 2-3 weeks so you can become an expert in vehicles, customer support, and internal procedures. If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to apply and join our dynamic and inclusive team. What we offer: Comprehensive Training: As a member of our team, you'll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project. Development Opportunities: Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company. Home Appliances: In addition to the exciting professional opportunities within our organization, we are pleased to share that our employees enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products. Furthermore, as part of our BOSCHContigoMas benefit program, our team members also have access to discounts offered by various international companies, enhancing their overall employee experience with us. Contract Stability, long term oriented. Opportunity for hybrid working after 6 months and work abroad within the EU for up to 15 days per year. Work Monday to Friday (Weekends off!) following this rota: 08:00-16:00 , 09:00 -17:00 and 11:00-19:00, 39 hours per week. Competitive Salary: During the recruitment process, we'll discuss compensation details. Total salary is around 22,469.53 € gross per year. Qualifications Previous customer service experience is desirable but not essential Strong problem-solving skills and ability to handle customer queries with empathy Positive attitude and willingness to learn People Person – you enjoy working in a collaborative team environment Tech savvy and analytical Ready to learn! C2 Level in Danish Language, C1 Level in English language, service is provided in both Danish and English. Additional Information At BOSCH, we believe that diversity is a cornerstone of innovation and success. We are committed to creating an inclusive environment where all individuals, regardless of their background, identity, or experiences, feel valued and empowered to contribute their unique perspectives. We celebrate the differences that make us stronger and strive to foster a workplace that reflects the diverse communities we serve. We encourage applications from individuals of all races, ethnicities, genders, sexual orientations, ages, abilities, and backgrounds. Our goal is to build a team that not only represents a variety of perspectives but also drives creativity and collaboration. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices are free from bias. Join us in our commitment to diversity and inclusion, and help us create a workplace where everyone can thrive.

Responsibilities

You will manage incoming contacts from customers, providing assistance with product inquiries and technical support. Additionally, you will serve as a brand ambassador, ensuring exceptional service and support.