CUSTOMER SERVICE AGENT at AutoZone

, chihuahua, Mexico -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Verbal Communication, Written Communication, Bilingual, Basic Computer Software, Mentoring, Performance Reporting, Order Processing, Complaint Handling, Follow-Up, Ticketing Systems, Training, Teamwork, Self-Direction

Industry

Retail

Description

Summary: Handle Customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department. Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a new segment. Take payments for Customers to place orders at a store or the website Responsibilities: Handle Customer contacts from different channels (telephone, e-mail, chat) identifying their concerns and responding promptly to their inquiries Follows up on Customer interactions via e-mail, telephone or chat with other departments/teams and outside vendors/third parties. Feeds ticketing systems to record Customer interactions and transactions. Attend trainings, meetings and mentorings to maintain knowledge updated and receive feedback Create performance reports and provides mentorings and feedback to new agents or agents that have been recently trained in a new segment. Process orders, rebates, complaints Requirements: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses. Area of study: Customer Service Years of experience: One to two years Type of experience: Customer Service, Call Center knowledge, AutoZone Culture Special certifications or technical skills: Communication skills - verbal and written, bilingual, basic computer software Other/preferred: Self-direction. AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future. AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.

Responsibilities

The Customer Service Agent handles customer contacts through various channels, addressing inquiries and concerns about products and services. They also create performance reports and mentor new agents.