OVERVIEW

We are seeking a dedicated and customer-focused Call Center Agent to join our team. In this role, you will be the primary point of contact for our meal plan customers, handling inquiries, subscriptions, and service-related requests with professionalism and care. Your efforts will ensure a seamless customer experience, supporting our mission to deliver healthy, delicious meal plans across the UAE.

QUALIFICATIONS & SKILLS

• Experience: Minimum 1–2 years in a customer service or call center role, preferably in the food, hospitality, or subscription-based industry.
• Communication: Excellent verbal and written communication skills in English; proficiency in Arabic is a plus.
• Customer Focus: Strong ability to empathize with customers, resolve issues diplomatically, and maintain a positive attitude.
• Technical Skills: Familiarity with CRM systems, order management platforms, and basic MS Office tools.
• Problem-Solving: Ability to think on your feet and handle customer concerns with efficiency and professionalism.
• Teamwork: Collaborative mindset to work with cross-functional teams to meet customer needs.
• Adaptability: Comfortable working in a fast-paced environment and managing multiple tasks.
• Knowledge: Basic understanding of dietary preferences (e.g., vegan, gluten-free, high-protein) is an advantage.
  Job Type: Permanent
  Pay: AED3,000.00 - AED4,000.00 per month

Application Question(s):

• Are you ok to work from our Mussafah, Abu Dhabi Office?
• Which Visa are you currently on? Until when is it valid?

Experience:

• Call Center: 1 year (Required)

• Customer Support: Respond promptly and courteously to customer inquiries via phone, email, and WhatsApp regarding meal plans, subscriptions, and services.
• Subscription Management: Assist customers with subscribing, renewing, modifying, or canceling meal plans, ensuring accurate updates in the system.
• Order Assistance: Guide customers through the ordering process, including menu selections, dietary preferences, and delivery schedules.
• Issue Resolution: Address customer concerns, such as delivery issues or menu adjustments, coordinating with relevant teams (e.g., kitchen or logistics) to resolve them efficiently.
• Feedback Collection: Gather and document customer feedback, sharing insights with the team to improve services and maintain high satisfaction levels.
• Upselling Opportunities: Promote additional meal plans, add-ons, or special offers to enhance customer experience and drive sales.
• Data Accuracy: Maintain accurate customer records, including contact details, preferences, and order histories, in our CRM system.
• Collaboration: Work closely with nutritionists, kitchen staff, and logistics partners to ensure seamless service delivery.
• Compliance: Adhere to company policies, data protection regulations, and food safety guidelines when handling customer interactions.