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Customer Service Agent (Beijing) at Etihad Airways Australia

Beijing, Beijing, China -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administration, Stakeholder Management, Invoice Processing, Card Fulfillment, Query Management, Reconciliation, Acquisition Targets

Industry

Airlines and Aviation

Description

Manage all the mailboxes that deal with incoming correspondence for the Etihad Guest programme from internal Etihad staff from Call Center, Airport, Lounge, Sales, retail offices etc in regards to cards delivery queries Manage and control day to day card fulfilments, and coordinate will all internal/external stakeholders in regards to meeting cards fulfilment SLA, managing stock, card delivery SLA Process all invoices by end of the month to all fulfilment vendors and do the required reconciliation where needed Process all offline enrollments and work with internal stakeholders on achieving acquisitions targets Minimum of Diploma on Business Administration or relevant field Minimum 2 years of experience in administration

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Responsibilities

Manage incoming correspondence for the Etihad Guest programme and coordinate card fulfillment with stakeholders. Process invoices and offline enrollments while ensuring targets are met.