Customer Service Agent at Browning

Morgan, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Knowledge, Problem Solving, Communication, Organization, Adaptability, Product Knowledge, Sales, Hunting Experience, Shooting Experience, MS Office, Oracle Database

Industry

Sporting Goods Manufacturing

Description

Description Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires someone who is outgoing, organized, friendly and who enjoys interacting with consumers to answer questions, solve problems and provide education while maintaining our company’s reputation for high-quality service. The duties performed in this position require technical knowledge of Browning and Winchester firearms products. Avid hunting and shooting experience will provide a solid background allowing the agent to answer questions posed during a technical call. Additional on-the-job product training will be provided through printed literature, product classes and sales meetings. Requirements 1. Learn and maintain updated technical knowledge of Browning and Winchester firearms including outdoor- style products. 2. Provide information and instructions about these products to customers. 3. Make product and service suggestions to meet the customer’s specific needs. 4. Ensure all service calls from customers result in returned phone calls, follow through, and resolving issues. 5. Adapt and use new technologies as needed. 6. Learn all Browning and Winchester products in order to process customer questions and sales orders. 7. Attend consumer/dealer shows as needed. 8. Perform other duties as assigned. EDUCATION/EXPERIENCE: · A high school diploma or equivalent. · 1-3 years customer service experience. · Experienced MS Office Suites user plus Oracle database knowledge is useful. · Hunting and/or shooting experience. About Browning: Browning, a leading manufacturer of sporting firearms, hunting accessories, apparel and other related sporting goods, is located in Mountain Green, Utah. Located just 40 miles NE of Salt Lake City, Browning is accessible from all areas of the Wasatch Front. It's scenic beauty and serenity creates an ideal work setting. Looking out the office windows presents a picturesque view of the Rocky Mountains with snow-capped peaks, and surrounding beauty. Applicants should be philosophically aligned with the brand, its products, markets and mission of Browning and its affiliate companies. Browning offers an excellent wage and benefits package. A few unique benefits include use of rifle and trap and skeet ranges, and a free meal each day provided by an on-site cafeteria! And, of course, a special employee discount on all Browning/Winchester products. The Northern Utah area is a family-friendly environment and offers tremendous opportunities for outdoor recreation, education and cultural enrichment. Browning is an Equal Opportunity Employer.

Responsibilities

The Customer Service Agent will provide service to customers over the phone, email, and online chat, answering questions and solving problems. They will also maintain technical knowledge of Browning and Winchester firearms products to assist customers effectively.