CUSTOMER SERVICE AGENT – HYBRID WORKING

Location: Croydon (within a 10-mile radius)
Job Type: Full-time, Hybrid (after probation)
Salary: £24,570 per annum + up to £500 monthly bonus

JOIN OUR TEAM AT CCSCOLLECT!

CCSCollect is a well-established and successful Debt Recovery company based in Croydon. We work with leading organizations, including the Public Sector, to help manage overdue accounts while ensuring a professional and empathetic customer experience.
We are looking for Customer Service Agents based in London or within a 10-mile radius of Croydon to join our dynamic team. Due to commuting requirements, applicants outside this area will not be considered.

WHAT WE’RE LOOKING FOR

We’re seeking motivated individuals with:

KEY SKILLS:

• Strong verbal communication & active listening
• Attention to detail & data entry accuracy
• Ability to build rapport & handle objections professionally
• Confidence in problem-solving & negotiation

As a Customer Service Agent, you will:

• Engage with customers to discuss outstanding accounts
• Negotiate affordable repayment plans
• Process payments and set up repayment arrangements
• Identify and support vulnerable customers where needed
• Handle customer complaints and queries professionally
• Manage a high volume of inbound & outbound calls

This role involves dealing with sensitive conversations and handling customer objections with resilience and professionalism.