DESCRIPTION

AllClear is one of the UK’s leading travel insurance specialists, proudly helping customers travel with confidence for over 20 years. With an outstanding 4.9-star Trustpilot rating, our reputation is built on consistently delivering exceptional customer experiences.
We’re proud to be a Which? Recommended Provider, and our award-winning policies are 5-star rated by Defaqto. From offering specialist cover for pre-existing medical conditions to supporting customers when they need us most, we believe travel should be accessible to everyone.
We’re now looking for a Customer Service Agent who leads by example, inspires team spirit, and drives high performance — all while putting exceptional customer service at the heart of everything they do. If you’re passionate about delivering service excellence, and thrive in a fast-paced, ever-changing environment, this could be your ideal next step.

• Deliver friendly, expert service that reflects AllClear’s values, supporting customers with pre-existing medical conditions.
• Listen empathetically, respond professionally, and resolve queries promptly to ensure customers feel supported.
• Handle a variety of enquiries calmly and confidently, guiding customers through policies and claims.
• Meet quality goals like first-call resolution and customer satisfaction, while maintaining a personal touch.
• Engage in ongoing training to improve knowledge and skills for career growth.
• Collaborate with colleagues to enhance customer experience and share constructive feedback.
• Adhere to FCA regulations, data protection, and internal policies, staying updated to ensure compliance.