The Customer Service Agent provides excellent customer service to all customers via telephone and in-person.
Reports To: The Customer Service Agent reports to the Customer Service Supervisor.

EDUCATION, EXPERIENCE, ABILITIES AND LICENSES:

• Secondary School is required

DUTIES:

• Book reservations via phone and in person.
• Issue tickets and boarding cards.
• Process cash and credit card payments.
• Provide rates, quotes, and travel information to potential customers.
• Balance daily transactions.
• Relay or raise passenger complaints to the Customer Services Supervisor.
• Follow company policies including, but not limited to, the uniform policy, the Workplace Harassment and Violence Prevention, Smoke Free Workplace Policy and Collective Agreements.

ADDITIONAL DUTIES:

The contents of this job description highlight the essential duties of the Customer Service Agent. The Customer Service Agent may be assigned other duties as required within the scope of the role and/or to meet needs of the Company in a changing environment.
Equal Employment Opportunity:
We are committed to employment equity and actively recruit candidates from designated groups defined in the Employment Equity Act (all genders, Indigenous peoples, persons with disabilities, 2SLGBTQ+, and members of visible minorities).
**We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.