CUSTOMER SERVICE AGENT | LONDON | PERMANENT

Salary: Up to £26,156
Hours: 40 Hours
Shifts: Monday to Friday, 10:00 am to 19:00 after training shift will be 08:00 am to 17:00 pm.

SKILLS NEEDED FOR A CUSTOMER SERVICE AGENT:

• A high level of computer literacy. Competent in Microsoft Office, Excel, Outlook, Word and PowerPoint.
• Excellent written and verbal communication skills.
• Excellent organisational skills.
• Knowledge of the courier or passenger car service industry preferable.
• Excellent inter-personal skills.
• Professional, committed and organised approach to work.
• Good attention to detail.
• Ability to work under pressure, use judgement to make decisions and adapt to change.
• A calm and composed approach when dealing with confrontation.
  The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
  If this Customer Service Agent sounds like you, we really want to hear from you! Please don’t delay, send us your CV and covering letter outlining why you’re the best person for the job

• Answering the telephone and dealing with customer enquiries in a courteous and professional manner.
• Taking and accepting bookings by telephone and email and informing the customer of the correct delivery price.
• Liaising with the control team to ensure customer information is accurate, advising passengers of any extra delays.
• Informing customers of any additional charges.
• Dealing with customer feedback and liaising with the Customer Services department.
• Manage queries raised through LiveChat in a timely and professional manner.
• Fulfilling the business needs and working as part of the Team to help always deliver the best possible service.
• Ensure you take reasonable care of your own health and safety and of others who may be affected by your actions.
• Ensure customer and personal information is collected and processed in line with the company General Data Protection Regulations (GDPR) policy and procedures.