Qualifications:

• Diploma in Business, or a related field is preferred.
• Minimum of two (2) years experience as a customer support specialist, or a similar customer support role.
• Bilingual - English & French with excellent communication skills (Written and Oral skills) is considered an asset.
• Previous customer service and/or call center experience preferred.
• Computer savvy with ability to learn new software platforms quickly.
• Strong customer service skills, and willing to assist in a professional, friendly and efficient manner.
• Highly organized and results driven

• Key point of contact for inbound client and applicant calls and inquiries, offering general advice and feedback or triaging more complex tasks/inquiries to your designated FSC partners
• Active listening skills, listening to understand, address and back-check to ensure optimal solution driven recommendations and resolve.
• Identify customer needs, taking proactive steps to maintain positive experiences.
• Explain general eligibility requirements and financial decisions to applicants.
• Escalate customer complaints and/or calls via established channels as appropriate
• Perform other duties as assigned by the leadership team.
• Provide feedback on the procedures and remain engaged with other team members.
• Log task assignments and clear and concise correspondence notes on internal CRM.
• Adhere to SLA response time for all communication / correspondence.
• Recognize opportunities to refer applicants for Ecosystem support when required.
• Demonstrate an eagerness to learn and determination to succeed.

Qualifications:

• Diploma in Business, or a related field is preferred.
• Minimum of two (2) years experience as a customer support specialist, or a similar customer support role.
• Bilingual - English & French with excellent communication skills (Written and Oral skills) is considered an asset.
• Previous customer service and/or call center experience preferred.
• Computer savvy with ability to learn new software platforms quickly.
• Strong customer service skills, and willing to assist in a professional, friendly and efficient manner.
• Highly organized and results driven.