Customer Service Agent Customer Service Agent at Nestlé

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center, Bilingual, Problem Solving, Communication, Documentation, Time Management, Training

Industry

Food and Beverage Services

Description

Location: Riyadh, Saudi ArabiaWorkplace Type: On-site Department: Customer ServiceReports To: Call Center SupervisorEmployment Type: Full-Time Position Summary Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services, Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Key Responsibilities: Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English) Provide accurate information regarding products, services, and company policies. Resolve customer complaints and issues effectively, ensuring a positive customer experience. Document all customer interactions accurately in the system. Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates. Participate in training and development activities to enhance skills and knowledge. Qualifications: High school diploma or equivalent; associate degree preferred. Previous experience in a customer service or call center role Proficient in using computer systems and software. Location: Riyadh, Saudi ArabiaWorkplace Type: On-site Department: Customer ServiceReports To: Call Center SupervisorEmployment Type: Full-Time Position Summary Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services, Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Key Responsibilities: Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English) Provide accurate information regarding products, services, and company policies. Resolve customer complaints and issues effectively, ensuring a positive customer experience. Document all customer interactions accurately in the system. Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates. Participate in training and development activities to enhance skills and knowledge. Qualifications: High school diploma or equivalent; associate degree preferred. Previous experience in a customer service or call center role Proficient in using computer systems and software.

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Responsibilities

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Resolve customer complaints and issues effectively, ensuring a positive customer experience.