At Probe CX, expect to think differently, challenge the norm and find your purpose.
Join our team as a Customer Service Agent, where your empathy and communication skills will be highly valued. We are seeking individuals who can quickly build rapport, effectively address customer needs, and provide accurate, timely information. A key aspect of this role involves educating customers on their rights and proactively identifying and escalating priority issues. If you are committed to delivering an exceptional customer experience and thrive in a supportive, collaborative environment, we encourage you to apply.

As a Customer Service Agent, you’ll be instrumental in handling inbound and occasional outbound calls, assisting customers with a wide array of everyday banking enquiries. This comprehensive role encompasses tasks like arranging payments, updating account details, issuing statements, and changing PINs.
Over time, you’ll manage more critical issues like replacing lost cards and resolving unauthorized transactions. Your goal is to provide efficient, empathetic, and accurate service in every interaction. If you’re a problem-solver who can handle a fast-paced environment with a smile, we want to hear from you.