Arrow is the UK’s largest airport Private Hire transport provider. We are trusted to deliver a professional, high quality service throughout our business. As the official taxi partner for Bristol airport, we specialise in airport transfers, private hire and taxi service, providing a seamless and reliable experience for passengers every day.
We’re looking for a friendly, reliable, and customer-focused Customer Service Agent to join our fantastic team at Bristol Airport. This is a permanent position working a fixed 4 on / 4 off shift pattern, including day and night shifts.

QUALIFICATIONS AND SKILLS

• Strong communication and people skill.
• A calm and professional approach under pressure.
• Flexibility to work days and nights on a rota basis.
• Team player attitude.
• Computer literate.
• Previous experience in customer service or an airport environment is a bonus , but not essential.

• Deliver excellent customer service to passengers.
• Inbound and outbound phone calls
• Answer emails
• Working in a fast-paced environment
• Solving problems
• Help manage disruption situations in a calm, professional manner.
• Work closely with airport and airlines team.