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Customer Service Agent at Delivery Hero

Dhaka, Dhaka Division, Bangladesh -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

0.0

Posted On

16 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Ticket Management, SLA Management, Typing, Communication Skills, Order Processing

Industry

technology;Information and Internet

Description

Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Understanding tickets/cases and solving customer issues Managing SLA and average handling time through quick understanding Able to follow order processing system and internal tools Meet quality targets while maintaining SLA Perform any ad-hoc tasks assigned by the Team Lead / Supervisor Qualifications To have successfully completed HSC/A levels, is a current undergraduate student Good typing skills. Typing speed 30-50 words per minute Willing to work 6 days and 6 hours per day in different shifts (day/night) Strong in communications skills We are dynamic, candidate needs to be a doer and adapt constantly to many changes

Responsibilities

The agent is responsible for solving customer issues by managing tickets and maintaining quality targets. They must adhere to SLAs and average handling times using internal order processing tools.