Customer Service Agent
Location: Upper Heyford
Salary: £28,000 – £30,000
Hours: 11:00 AM – 7:00 PM Mon to Thursday, Alternate Fridays – 10am-6pm/11am-7pm
Hybrid Option: Work from home 2–3 days a week after passing probation
About us
Are you someone who can adapt to change in a growing business, have confidence with customer interactions and tackle reports and call monitoring? We currently have positions for two enthusiastic and professional Customer Service Agents to be part of our growing team and help revolutionise the Contact Centre Market!
Dial360.AI is a cutting-edge Contact Centre, combining Human Interaction with the wonders of AI.

What we offer:

• Competitive salary: £28,000–£30,000
• Hybrid work model after probation
• A chance to shape the culture of a brand-new team
• Free Parking at our office in Upper Heyford

Responsibilities

• Answer and deliver exceptional customer service via phone, live chat, email and other channels.
• Strong computer literacy will be essential to the role, having the ability to navigate multiple systems efficiently while managing customer interactions.
• Be able to work independently but the ideal candidate will also thrive in a team orientated environment.
• QA (Quality assurance) support responsibilities’ which involve monitoring customer interactions both calls and live chats and providing constructive supportive feedback to agents.
• Analyse and interpret reports and performance data.
• Identify areas for process improvement and contribute to best practice initiatives.

Requirements

• Previous customer service experience
• Previous training or coaching experience is beneficial but not required.

To apply:
Send your CV to jacqui.butler@dial360.ai
Website:
https://dial360.ai/
Job Type: Full-time
Pay: £28,000.00-£30,000.00 per year

Benefits:

• Free parking
• On-site parking
• Work from home

Experience:

• Customer service: 1 year (preferred)

Location:

• Upper Heyford OX25 (preferred)

Work Location: In perso

• Answer and deliver exceptional customer service via phone, live chat, email and other channels.
• Strong computer literacy will be essential to the role, having the ability to navigate multiple systems efficiently while managing customer interactions.
• Be able to work independently but the ideal candidate will also thrive in a team orientated environment.
• QA (Quality assurance) support responsibilities’ which involve monitoring customer interactions both calls and live chats and providing constructive supportive feedback to agents.
• Analyse and interpret reports and performance data.
• Identify areas for process improvement and contribute to best practice initiatives