Roles & Responsibilities

• Present a professional and courteous attitude when engaging with customers.
• Recognize when a customer’s query requires escalation and facilitate through the established protocols as well as remain the primary contact for the customer from engagement to resolution.
• Minimize the need to revert to a customer for administrative purposes but ensuring that new contracts, payment receipting and application processes are followed step by step and accurately.
• Processing customer payments of cash, cheque or card in a timely manner and ensuring such payments receive receipts and are accounted for until they are deposited in the bank.
• Understand the policies and procedures for customer contracts, move in and move outs, payments and the suspension process.
• Understand the policies and procedures for customer contracts, move in and move outs, payments and the suspension process.

Desired Candidate Profile

1 year experience in relevant field.

• If you are interested. Please share your CV.