Customer Service Agent at Entain

Kahnawake, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

41600.0

Posted On

06 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer-Centric, Outgoing, Empathetic, Fast-Paced Environment, Written English Skills, Oral English Skills, Microsoft Office, Basic Math, Customer Ticketing Systems, French

Industry

Entertainment Providers

Description

Company Description Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together. Job Description We’re Hiring Customer Service Agents! Join our team and support our growing regulated online sports betting and casino operation, serving players across Canada since 1999! Schedule: Day Shift -- as early as 7 AM, as late as 1 AM, with a ten hour shift, four day a week rotation. Compensation & Benefits: •Pay: $41,600/year, or $20/hour. 40 hours paid weekly. •Bonus: Quarterly performance bonuses up to 10%. •Insurance: Premium group health insurance (post probation), 80% employer covered •Retirement: Company-matched private retirement plan after one year. •Additional Perks: Two paid breaks and a paid lunch hour daily, gym memberships after three months, full-time schedules with a four on, three off rotation. Responsibilities: •Assist customers in our Online Sportsbook & Casino via live chat, email, and phone. •Provide quality customer experiences lending to our ambitious growth plans in Canada. Qualifications •Customer-centric, outgoing, and empathetic. •Thrive in fast-paced environments, •Excellent written and oral English skills. •Proficient in Microsoft Office and basic math. •Previous knowledge of customer ticketing systems is an asset. •French is an asset but not required. Additional Information About Us: Sports Interaction, based on Montreal's South Shore, is Canada’s oldest sportsbook. Partnered with Entain, we offer growth opportunities within Canada and globally. Schedule: •24/7 operation with dedicated overnight team positions. •Weekend and evening availability required. •3 consecutive days off per week Workspace: •First weeks of paid training on-site. Hybrid working model, in office approximately once per week. . •Must live within commuting distance of Montreal's South Shore. •Start Date: October 27 (subject to change). At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Responsibilities

Assist customers in the Online Sportsbook & Casino via live chat, email, and phone. Provide quality customer experiences to support ambitious growth plans in Canada.