Provide high standards of service, exceeding customer expectations by providing a safe and positive airport experience.
Assist customers at check in and gate side by reviewing and/or changing reservations, checking boarding passes, checking travel documents and identification, checking baggage, issuing baggage tags, processing payments, and directing customers to designated areas.
Demonstrate effective comprehension of all security procedures and regulations.
Effectively communicate by phone, radio, or in person to provide a positive resolution to requests, grievances, or concerns.
Generate computer flight manifests and coordinate check-in process.
Verify customer counts.
Able to lift customer luggage up to 60lbs.
Push wheelchairs and assist customers with mobility issues as required.
Process missing/damaged baggage and incident reports as required.
Groom aircraft, as required.
Responsibilities
Provide high standards of service, exceeding customer expectations by providing a safe and positive airport experience.
Assist customers at check in and gate side by reviewing and/or changing reservations, checking boarding passes, checking travel documents and identification, checking baggage, issuing baggage tags, processing payments, and directing customers to designated areas.
Demonstrate effective comprehension of all security procedures and regulations.
Effectively communicate by phone, radio, or in person to provide a positive resolution to requests, grievances, or concerns.
Generate computer flight manifests and coordinate check-in process.
Verify customer counts.
Able to lift customer luggage up to 60lbs.
Push wheelchairs and assist customers with mobility issues as required.
Process missing/damaged baggage and incident reports as required.
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