Customer Service Agent - French Speaking at Betsson Group

, , Malta -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Communication, French, English, Microsoft Office, Customer Service, Multi-tasking, Time Management, Translation

Industry

Entertainment Providers

Description

Are you a problem solver, excellent communicator and a people person? If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta! The Wow You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless! At Betsson Group we work with a Hyrbid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home. We want you to excel in the following: Help French speaking customers via e-mail, chat and telephone Work together with your team to reach the best customer satisfaction (including other KPI's) Translate promotional texts and/or customer surveys in your local language Manage customer accounts Follow company policies and practices regarding player safety, protection, and responsible gaming What's in it for me? Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite! You're good at: Communication written and verbal in both French and English Strong Microsoft Office knowledge Background in customer service, this can be face to face, online or via phone calls Multi-tasking and time management Extra Awesome: Previous iGaming experience Additional language skills What we offer? 28 Vacation Days Per Year Relocation (including flights, bonus and accommodation) Hybrid Model Health & Life Insurance & Company Doctor €300 Wellness Allowance €300 Working From Home Allowance Yoga & Sports Activities Lunch Provided Monday-Friday Company Discounts Company Events Great Atmosphere & Betsson Values Good to know: Start date: Every second week, training is provided Salary: The salary consists of a base salary and a bonus scheme. Work hours: As a customer service agent you work shifts Location: Malta, St Julians Generous relocation package offered Challenge Accepted? By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

Responsibilities

The agent will assist French-speaking customers via email, chat, and telephone while collaborating with the team to achieve high customer satisfaction and meet KPIs. Responsibilities also include translating promotional texts, managing customer accounts, and adhering to safety and responsible gaming policies.