Customer Service Agent (full time) | Sydney HQ at Honey Birdette

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Communication, Problem Solving, Team Collaboration, KPI Achievement, Calm Under Pressure, Autonomy, Retail Experience, Online Customer Service, Multi-Channel Communication, De-escalation, Positive Attitude, Fast-Paced Environment, Policy Understanding, Open Mindedness, Bubbly Attitude

Industry

Retail

Description

Bold, innovative and just a tad naughtier than you would expect, Honey Birdette are looking for an experienced Online Customer Experience agent to join our Hive! About Honey B Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories. Bold, innovative and a little naughtier than you would expect, Honey Birdette has quickly become the most talked about lingerie brands. We inspire, create curiosity, and empower women through their beauty and confidence. The Role As the Customer Service Agent, you will be passionate about the end-to-end customer experience, have a natural flare for communications and guiding your customers to world of product they didn’t even know they needed! Reporting to the Customer Obsessive Manager AU, you’ll play an integral role in providing a red carpet online customer service experience for all honeys, whilst educating and empowering them with complementary product from what initially intrigued them – ensuring they have everything they need to fulfil their honey b needs .xx Key Responsibilities Efficiently manage customer support tickets via the Zendesk portal, consistently meeting KPIs while delivering a premium, “red carpet” customer experience. Provide expert guidance to customers, helping them discover the products that best suit their honey bee-related needs and interests. Communicate effectively with customers across multiple channels including online platforms, live chat, phone, and email. Support additional tasks and responsibilities as required to ensure smooth operations and customer satisfaction. Your Sweet Spots (About You) Minimum 2 years’ experience in Retail or Online Customer Service environment Customer experience driven, communications expert with positive outcomes at front of mind. Bubbly attitude, people orientated, and open minded. Proven experience in fast paced working environment with ability to achieve set KPI’s. Experience in working across multiple systems at one time. Ability to understand and utilise company policies & processes. Enjoys collaborating with broader teams to achieve high commercial outcomes. Ability to deescalate situations and turn a potential negative experience into a positive one. Calm under pressure with proven ability to work within deadlines. Ability to work autonomously & within a team environment. This is a FULL TIME online customer service position. And does require flexible availability: including late nights, weekends, and public holidays. Honey Benefits Hybrid Working Arrangements, 3 days in the office and 2 days WFH Birthday, Wellness & Parental Leave Generous Product Discounts Convenient Sydney CBD Office We love you just the way you are, honey xx Honey Birdette is an equal opportunity employer. Here at HB we value honeys of all shapes, sizes, ethnicities, and orientations - at the end of the day, we’re all lovers. If you’ve been longing for a workplace that’s fuelled by self-empowerment & self-love, please apply! We can’t wait to meet you, honey .xx

Responsibilities

The Customer Service Agent will manage customer support tickets efficiently while delivering a premium online customer experience. They will guide customers in discovering products that meet their needs and support additional tasks to ensure customer satisfaction.