REMOTE JOB. START ON AUGUST 1ST.

Looking for a varied remote agent role within an innovative global business? Able to speak German? Then we’re looking for you! A digital customer care company in Amsterdam, the Netherlands, is seeking individuals with a high level of proficiency in German for the position of Customer Service Agent.

WHY THE AGENT IS SO IMPORTANT

Our Agents are the front line of our core product, ensuring the continued success and growth of the business. We are looking for an Agent who delivers excellent customer service via different communication channels. The candidate can communicate with all prospects in a professional manner and build a relationship. This role is critical to leading the way in creating a passionate customer experience. Ideally, our Agents are strong at fast thinking and multitasking, and they are highly responsible individuals who take pride in their work and share our great passion for exceptional customer service. Our support team plays a vital role in our organization’s success, as our Agents are constantly in touch with our beloved customers.

YOUR KNOWLEDGE AND SKILLS

We are proud of our Agents because they are excellent, modern, and versatile cloud workers. They have the following skills:

• Excellent spelling and grammar of the German language at least C1 level (we will test this)
• Strong interpersonal skills and a passion for consistently providing a great customer experience.
• A customer-centric approach: you turn towards customers with empathy and are understanding of their problems.
• Great listening skills: you can turn customers’ feedback into product improvement suggestions.
• Adaptability: You are open to learning new things and are comfortable with being in an environment where a lot of experimenting takes place.
• Eagerness to develop: you’re receptive to constructive feedback and you are keen to advance your skills.
• More than 300 keystrokes per minute, touch typing with a precision of at least 95%
• Can multi-task very well, you’ll regularly conduct multiple chats simultaneously
• Proven track record of excellent attendance and punctuality
• Able to thrive in high-pressure situations.
• Able to work towards a monthly goal.
• Strong demonstrable experience with the Internet and multiple software applications in the cloud’
• Confidentiality when handling sensitive information (you will have to sign a nondisclosure agreement)
• You’re an expert in working independently and continue to motivate yourself (important, because you will work from home)
• Access to a home workspace with a fast internet connection
• Very flexible regarding working hours
• You’re available for at least a year.
• College-level thinking

We test candidates for the following skills:

• Typing speed
• Proficiency in the German language
• Online business etiquette.

The procedure consists of the following steps:

• Typing test
• Language test
• Role-play via live chat
• Job interview via Zoom with the director

Job Type: Full-time
Pay: 16,00€ - 20,00€ per hour
Expected hours: 30 – 40 per week

Application Question(s):

• Tell in your own words what you know about our company and our industry? (Please answer in German)
• Why is what we do so important for our customers? (Please answer in German)
• What is your favorite aspect of our business, and why? (Please answer in German)
• Which job is the worst nightmare for you, and why? (Please answer in German)
• What does great customer service mean to you? (Please answer in German)
• Please complete our German typing test at https://10fastfingers.com/typing-test/german. You must achieve at least 300 correct keystrokes (≈ 60 WPM) to pass.

Work Location: Remote
Expected Start Date: 01/08/202

• Be responsible for the care of our German-speaking customers, resolving issues, answering questions, and listening to their feedback.
• Work under the direction of a team leader to deliver results in customer service
• Serve small and large companies based on complexity and service level
• Deliver excellent customer service through different means of communication

On a daily basis you will work with:

• Communicating with a range of customers – answering questions and generating leads
• E-mailing leads and escalations to clients, and processing refunds and returns in their ecommerce systems