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Customer Service Agent at Global-e

Petah Tikva, Center District, Israel -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Team Collaboration, Efficiency, Workload Management, Procedure Improvement, KPI Management

Industry

technology;Information and Internet

Description

We are seeking a customer service agent who will deliver swift and efficient front line service to both merchants and end customers. The day-to-day tasks include ensuring that all KPIs and daily tasks are completed to a high standard, and maintaining set SLAs and ensuring that any issues are forwarded to the Team Leader. You will work closely with the Team Leader on identifying and reporting urgent issues, developing improvements to procedures and generally improving the services provided by the team. Hybrid position- working 3 days a week from the office in Petah Tikva. Requirements Excellent written and communication skills in English An open mind, 'can do’ attitude and the ability to handle a large volume workload with speed, accuracy and efficiency Problem Solving/Analysis Work closely with Team Leader to identify and develop improvements to procedures Additional language - an advantage

Responsibilities

The customer service agent will deliver efficient front line service to merchants and end customers. They will ensure KPIs and daily tasks are completed to a high standard and report issues to the Team Leader.