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Customer Service Agent at Great Day Improvements

Sharonville, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Call Quality Assurance, Attention To Detail, Multi-tasking, Teamwork, Process Focused, Self-starter, Verbal Communication, Written Communication

Industry

Construction

Description

Overview If you have excellent customer service skills, join the Champion Window team! Champion has immediate openings for experienced Customer Service agents at our Sharonville headquarters. The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive a quality phone experience. Responsibilities * Inbound customer phone calls * Scheduling customer estimate appointments * Assisting customers with service inquiries * Listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available * Data entry * Call quality assurance * Reporting * Other duties as assigned Qualifications * 1-3 years’ experience working in a customer service, office or call center environment * Excellent customer service skills both written and verbal * Strong, accurate data entry skills * Process focused - structure and consistency is key * Strong attention to detail * The ability to successfully work as part of a team * Self-starter * Ability to multi-task * Appointments Plus/CRM knowledge a plus Champion Window is an Equal Employment Opportunity Employer Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career. #INDC If you need assistance with completing the online application due to a disability, please contact Champion Window. Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

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Responsibilities

The Customer Service Agent will handle inbound customer phone calls, schedule appointments, and assist with service inquiries. They will also perform data entry and call quality assurance tasks.