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Customer Service Agent - Ground Services (Airline Industry) at Apt Resources

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Multicultural Environment, Fast-Paced Work, Check-In Procedures, Boarding Procedures, Arrival Procedures, Passenger Inquiries, Safety Standards, Professional Appearance, Rotational Shifts, Airline Experience, Hospitality Experience, Service Standards

Industry

Human Resources Services

Description

Apt Resources is seeking motivated and customer-oriented Customer Service Agents to join our Airline client's Ground Services team in the GCC region. This role offers the chance to build a rewarding career in the aviation and customer service sector. Key Responsibilities: Deliver excellent customer service to passengers at the airport. Support check-in, boarding, and arrival procedures. Handle passenger inquiries and provide solutions in a professional manner. Ensure smooth operations in compliance with airline service and safety standards. Work effectively in a fast-paced, multicultural environment on rotational shifts. Minimum 1 year of experience in airline, airport, hospitality (front office), or customer service. Candidates with airline-related diploma/training courses will also be considered. Strong English communication skills, both spoken and written. Professional appearance with adherence to uniform guidelines. As Per Market Standard

Responsibilities

Customer Service Agents will deliver excellent service to passengers at the airport and support various operational procedures. They will handle inquiries and ensure compliance with airline standards in a fast-paced environment.